Trends Reports

2016 Trends Report

The Internet of Things (IoT) tops the five retail industry issues impacting store maintenance professionals and suppliers managing multi-site facilities. While FM cannot control market conditions they can shape the retail environment they operate within by using advanced technology, data management, and developing the diverse set of skills needed for the future.

Included in this year’s report are Amazon, Walgreens, Walmart, Kohl’s, Macy’s, Niemen Marcus, and Staples, with support from Waste Management, Manpower North America, Prestige Maintenance and Daikin Applied. 

PRSM 2016 Trends Report


2015 Trends Report

The report provides insight into how the retail industry is using technology to gain efficiencies in store operations, data to better manage assets, is deploying cutting-edge sustainable business practices and technologies and is recruiting and managing talent to build the team of the future. Featured in this year’s report are Brixmor, Dollar Tree, Gap, Nike, Staples Canada and Walgreens with support from Divisions Maintenance Group and ServiceChannel. 

“The retail industry has undergone a tremendous amount of change, and if predictions are accurate, there’s much more in store in the coming five years. However, even if some experts are correct and stores continue to morph into experiential destinations, our goals will remain the same – to enhance the customer experience with every tool and technology at our disposal,” said Kirk Beaudoin, RFMP, President, 2014-15 PRSM Association Board of Directors and Facilities Manager at adidas America, Inc.

PRSM 2015 Trends Report


2014 Trends Report

The 20-page report provides a detailed view in to how the retail industry is driving results in five key trends: technology, waste management, vendor management, sustainability and brick and mortar innovations. Leading brands include Dollar Tree, Waste Management, The Fresh Market, The Home Depot and Z Gallerie. 

With so much talk about the Omni Channel experience and the rise of on-line retailers, it can sometimes be forgotten the importance of Facilities maintenance and how this function has a direct impact to the success of the overall business.  The new 2014 Trends Report from PRSM provides the industry with strategic vision and tactical direction of the future for these crucial aspects of retail,” said Tim Backstrom, President, 2013-14 PRSM Association Board of Directors and Director of Facilities Management at Staples, Inc.

PRSM 2014 Trends Report


Download the 2014 Trends Report