White Papers

A white paper is an authoritative report or guide helping readers to understand an issue, solve a problem, or make a decision. White papers are available to members only. If you are not a member, we can email a Best Practice White Paper to you.  Please click on this link and fill out the form to receive the white paper of your choice.

Access Restricted = Members Only Content

Five Critical Components of Key System Management Access Restricted
Author: Katie Willie, Director – Marketing, Locknet

Key systems can be a daunting task to manage; whether you’re starting from scratch or re-vamping your current system, this white paper will help you delve into every aspect of key control management. From choosing a system to establishing your policies and procedures this paper will walk you through the difficult tasks, as well as the ones you probably haven’t thought about.

Hazards in Store: A Waste Handling Primer for Retailers  Access Restricted
Authors: Josh M. McMorrow is Vice President and General Counsel of PSC, a leading U.S. environmental and industrial services company based in Houston, Texas. Tim Wilkins is the head of the environmental practice at the international law firm of Bracewell & Giuliani LLP and managing partner of the firm’s Austin, Texas office. Matt Haynie is an environmental attorney practicing in Bracewell’s Washington, D.C. office. 

Big box stores generate hazardous waste. So does every other retailer or pharmacy in the country that sells everyday items such as fertilizer, bug spray, nail polish, bleach or some over the counter medications. The U.S. Environmental Protection Agency (EPA) and state governments have recently shone the spotlight on retailers’ role as hazardous waste generators, hitting these companies with tens of millions of dollars in fines based on violations of state and federal hazardous waste laws. As a result of various civil and criminal cases that culminated in May 2013, a major retailer is obligated to pay more than $110,000,000 in fines and other expenses to resolve violations of the federal Resource Conservation and Recovery Act (RCRA), the Federal Insecticide, Fungicide and Rodenticide Act (FIFRA) and the Clean Water Act (CWA). 

Energy Sourcing - Best Practices   Access Restricted 
Author: Adam Dench, Senior Strategic Energy Advisor at Nania Energy

If your organization has locations in states that are deregulated for electricity, then this latest White Paper from PRSM is essential reading for you.  States that have passed electricity deregulation allow choice in your electricity supplier for commercial end-users, which allows you to choose an alternate supplier instead of buying from your local utility.  It does not matter the size, number of locations or type of retail facility you have, anyone who operates in a deregulated state has a great opportunity to achieve savings on their electricity costs.  Authored by Adam Dench, Senior Strategic Energy Advisor at Nania Energy, the Energy Sourcing White Paper will provide valuable insights and thoughts on how you can maximize your savings when it comes to buying electricity for your facilities.

The Challenges in the Deployment of Solar Photovoltaic System (PV) at Retail Facilities Access Restricted
Author: Frank J. Bucceri, Stones Rivers Electric

The decision to install a commercialscale rooftop solar power system can be a confusing and difficult process, but one that can be a wise choice for many businesses, especially retailers. The potential gains go beyond enhancing a company’s credibility on sustainability issues, which can be a significant driver as CSR (Corporate Social Responsibility) experiences a tighter integration within building operations.

KPI Applications in Retail Facilities Management Access Restricted
Author: Steve Lord, Principal, Kasota Group, LLC

In the competitive world of today's business environment, retailers are continuously looking for any strategic advantage they can find to gain ground on the competition. In order to assess and measure the value of the most strategic initiatives, a retailer must understand the current state of their business and be able to module future initiatives.

SOURCING SERIES: Sourcing Case Studies for Retail Facilities Access Restricted
Author: Steve Lord, Principal, Kasota Group, LLC

(3 of 3) The final white paper in the series provides industry professionals with insight from some of PRSM’s top retail members who have gone through FM sourcing transitions.  The summaries feature retailers’ perception about the transitions and lessons learned.

SOURCING SERIES: Supplier Insights into Competitive Sourcing Options for Retail Facilities Access Restricted
Author: Steve Lord, Principal, Kasota Group, LLC

(2 of 3) The white paper, the second in the series of three, titled “Supplier Insights into Competitive Sourcing” provides industry professionals with information on how the various sourcing models affect their business.  It represents information collected from a cross section of exceptional PRSM suppliers in an objective depiction of the current sourcing landscape. The paper also highlights key factors that influence suppliers and FM organizations operating within the various service models.

SOURCING SERIES: Understanding Retail Facilities Sourcing   Access Restricted

 Author: Steve Lord, Registered Professional Engineer

(1 of 3) Retailers cannot afford the risk associated with totally disowning their facilities management responsibilities because the facilities that house the products and services they sell are too critical to their overall operational, financial and brand strategy success. This paper discusses the current most common options in human capital sourcing and the pros and cons of each.

Creating Best-in-Class Snow and Ice Management   Access Restricted
Author: Grant Mitchell, Senior Vice President of Provider Relations, Divisions Maintenance Group

This whitepaper assists retail facility professionals with defining the scope of work within snow and ice management contracts, while obtaining high quality exterior maintenance from reliable vendor partners who help monitor service levels and budget expenditures. By examining the variations of contracts and services within the industry, facility professionals are equipped with the knowledge to align necessary business objectives with procurement strategies.

Creating a Retail Facilities Strategic Plan  Access Restricted
Author: John M.S. Nadler, PE, LEED Green Associate, Nadler Resources, LLC

Most everyone has goals and milestones defined for their jobs and possibly their departments, but those goals can sometimes be focused on short term, reactionary or perceived needs of the department, its 'customers' or because that's the way it has always been. While this may serve to meet the current needs of the department's customers, it often does not take into account the bigger picture of where a department can find and bring more value to the company as a whole.

Disaster Planning: Staying Ahead of the Tempest   Access Restricted
Authors: John M.S. Nadler, PE, Green Associate, Nadler Resources, LLC
Linda Giddens, Senior Maintenance Manager, Office Depot
Andy Thompson, Senior Regional Facilities Manager, Walgreens

As a facility manager you cannot create and implement a disaster plan by yourself. You have to partner and include other people, departments, and companies to assure success. For example, you should have representation or cooperation from the stores, your contractors and suppliers, legal, real estate, operations, landlords and others. The benefits of disaster planning are the minimization of the loss of life and property. In addition, the ability of a store to be open and operating in as little time as possible helps minimize the loss of revenue. An open store will be able to provide service to the public and employees in a time of great need. Can you afford not to have a disaster plan in place?

Retail Facility Maintenance Professional (RFMP)   Access Restricted
Authors: Mike Lapointe, RFMP and Charisse Luckey, RFMP, Roto-Rooter Services Co.

PRSM answered an industry call and developed the professional designation known as the "Retail Facility Maintenance Professional" (RFMP) exclusively for retail facility managers.  The RFMP is a retail-specific solution covering eight assessment categories, not a one size fits all certification program.  PRSM has developed best practices that help prepare an individual to successfully pass the experience-based exam.

Keys to Successful Request for Proposals (RFPs)  Access Restricted
Author: John M.S. Nadler, PE, Green Associate, Nadler Resources, LLC
Contributors: Rob Schmuelling, Senior Buyer, Luxottica Retail
Peter Mohrhauser, President, Owner, Ascential (formerly RMS)

The buyer must do homework and research about scope of work, standards of service delivery and quality of workmanship when developing a RFP.  If this pre-work  is not done well, the results of the RFP may turn out to be useless.  Accuracy and succinctness are very important in an RFP.  A bidder should have enough information from the RFP to decide what staffing, equipment and materials will be required to perform the work for the stated time period and establish their prices. Information provided by the buyer in a RFP falls into two main categories-general information about doing business with the buyer and information about the work being requested.  This paper will discuss the information contained and required in each of these areas.

Cost Effective Business Strategies    Access Restricted
Author: Big Box Retailer (Name withheld at the request of company)
Over 1,000 locations in U.S. and Canada with several other brands
Budget: $100 million (capital and energy) including $30 million for repairs
Department team: Director, six project managers, two administrative personnel

As a result of an eight year evolution, this big box retailer has honed its cost savings strategies enabling it to operate its stores at maximum efficiency by developing a scalable operations model that condones standardized materials; pro-active maintenance processes and schedules; and internal trade experts who have vertical expertise (flooring, HVAC, electrical, etc.) across all stores.

Building Facilities Department Credibility    Access Restricted
Author: Kirk Beaudoin, FMA, RFMP, CTS; Territory Facilities Manager, Nike Retail, Inc.

In order to earn credibility, one must first be credible. There are many different groups with which your department could build credibility (both internal and external), and some actions will work with all groups but some will be different for each group.  There is the Facilities Department (your team) and the Company (your business leaders, finance department and other departments). There are also your Customers (your stores, store managers, adn all the field management associates) and there are your Partners (your vendors and suppliers). This paper will look at each of these groups and what Best Practices you can use to build credibility with each of them.

Lighting Retrofits    Access Restricted
Retail Perspective Author: Neil Butler, Director of Construction, Store Lifecycle Management, Limited Brands
Vendor Perspective Author: Chris Brown, CEO and George Stroumboulis, National Marketing Manager, Wiedenbach-Brown Company

Limited Brands with the assistance of Wiedenbach-Brown successfully completed several different types of lighting retrofit projects over the past five years, ranging from high cost to low cost, in stores and in its Distribution Centers, high impact to lesser, incremental impact.  With the potential to attain 25 percent, 30 percent and sometimes 50 percent reduction in lighting load, it makes good business sense to pursue these initiatives.  Using energy efficient lighting products not only lessens consumption, but also lessens your company's exposure to rising electricity rates in the future.  This avoided cost could mean millions of dollars to the bottom line and future profitability.

Energy Management Systems   Access Restricted
Retail Perspective Author: Shawn Browning, Regional Facility Manager, Nike Retail, Inc.
Vendor Perspective Author: Jesse Sycuro, Operations Manager-Energy Management Systems, McKinstry Company

Selecting the right Energy Management System (EMS) for your facility can improve energy performance, reduce operating costs, and lessen the environmental impact on your facility. The wrong system can just as easily reverse those benefits. In order to optimize your facilities and meet performance goals, you and your vendor must be aware of the opportunities and challenges related to Energy Management Systems.

Vendor Relations and Management    Access Restricted
Retail Perspective Author: Paul Walsh, Director, Strategic Sourcing, Gap, Inc.
Vendor Perspective Author: Tom Bevacqua, President, Genesis Maintenance Corporation

Finding and retaining the right vendors is an ongoing challenge for all retailers.  The time and expense involved in engaging new vendors can be a substantial investment for any facilities team.  In order to receive the greatest return on investment, processes must be in place that set expectations, reduce vendor turnover and follow objective performance ratings.


Contact the Industry Programs team via email or at 972.231.9810 x114.