Do self-performing contractors really exist? Or, are you more likely to stumble across the Loch Ness Monster in your search for one? And is it self-performance that really matters? This discussion gets a fair amount of play across the industry and rightly so, as we have seen in the proliferation of commentary on the topic.
In “Self-Performing Lighting Contractors and the Lock Ness Monster,” an article in the coming November/December PRSM Magazine, John Loheit at the Energy Management Collaborative warns, “The reality is that most contractors who claim to be self-performing might be on some level, but possibly not for a project of considerable size. The self-performing model that allows a firm to gear up for 300 locations and then gear down while it waits for another 300 store roll-out isn’t practical – unless the roll-out you are planning takes place over a period of 18 months or more.”
“To provide a competitive price, it is important for the vendor to keep the amount of movement by crews to a minimum. The company that won the bid knows this. While it may have claimed to be self-performing, the plan all along was to take advantage of the local partners it’s worked with in the past to live up to the contract. The contracting company banked on the fact that rapid response was more important than whose truck actually showed up to the location.”
In her recent PRSM Magazine article Self-Performing: Evolution or Revolution? Susan Dykman of NRS Construction and Facilities Management says that although “pure self-performing companies exist on a local or regional basis, I know of no company, in any of our service trades, that can honestly say they self-perform all of their services on a national basis.”
“Having worked on ‘both sides of the fence’ I can safely say that the retailer benefits strongly from the self-performing model.” In this model, “Service-level compliance is at its highest level, there is a much greater control of the actual work being done and the professionalism of the technician can be closely monitored.”
For more reading on this ongoing topic, go here.