Data mining and analytics has always been second nature to facilities managers, Kirk Beaudoin, 2014-15 President, PRSM Association, said in his opening commentary in the 2015 Trends Report.
In one of the Report’s profiles of excellence in retail facilities maintenance we learn how Nike with the help of its service provider, ServiceChannel, combined efforts to help the global retailer improve their decision-making processes and strategic planning. Nike developed a report on janitorial costs, breaking the information down to spend per store and per frequency. “We then used pivot tables to look at several what-if scenarios,” said Shawn Browning, Territory Facility Manager at Nike.
In another report we see how Brixmor Property Group gathering and analyzing data from a Divisions Maintenance Group mobile application. The app helps them capture data related to site inspections and helps property managers keep tract of each work order via a dashboard, which aggregates information and displays it in a manner that brings attention to problems that require immediate attention.
Two days of exploration on data gathering and data management produced a number of valuable learning opportunities at PRSM Mid-Year Conference, held last month in Columbus, OH including a presentation by Douglas Stephens, the Retail Prophet, giving a global perspective on the value of data to all parts of retail, followed by sessions conducted by retail and vendor subject matter experts from Lowe's, Wiedenbach Brown, Sears Holdings Co., PETCO Animal Supplies, Walmart Stores, Gap, Family Dollar Stores and others. Download decks from many of the sessions at this link and continue the discussion, online at our LinkedIn Group.
The quest for more data is likely to continue in parallel with the need for better data management and analytics, tools and processes. Take advantage of your PRSM resources to learn how others are making the most of their existing data and are learning how to be data-informed and not necessarily data-driven.