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Benchmarking Reports

Our benchmarking reports offer you an objective resource of information and data you can use to validate your own data or compare your business practices to other organizations with facilities management functions.  Integrity and confidentiality are our key priorities in keeping your data secure while providing your company with actionable benchmarks to improve your processes and impact your bottom line.  Reports have ranged from snapshots on current operations to in-depth analysis of industry key performance indicators.


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Benchmarking Reports

Energy Initiative Study 
Published: 2016

This benchmarking report is a tool retail FM professionals can use to improve energy management programs. The report highlights opportunities to: implement financially attractive energy efficiency projects, explain how energy efficient retrofit projects included in capital plans drive continuous improvement, and demonstrate that managing energy in a leased space is more difficult than owned space, but not impossible. Additionally, the report presents energy management alternatives such as green leases, negotiations at fit-up/renewal, and ways to minimize common area maintenance (CAM) charges that help drive energy management activities.

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Supplier Talent Acquisition & Retention Report
Published: 2016

To ensure that both PRSM Retailer and Supplier Members have the best advice to propel their talent acquisition and retention efforts beyond those of their labor market competitors, PRSM utilized a retail recruiting expert with over a decade of experience in the retail industry at all levels. The best practices and wisdom from her retail recruiting experience is combined with some of the most reliable and relevant external sources. Therefore, this report delivers on PRSM’s commitment to support its membership with the most dependable and actionable information available.

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Commercial Refrigeration
Published: 2016

This PRSM Benchmarking Snapshot combines the latest data from three sources – PRSM’s 2016 Retail Member Energy Benchmarking Initiative Survey, IBISWorld “Procurement Report: Walk-in Refrigerators”, and the U.S. Department of Energy (DOE) estimates of savings from the updated ruling to the Energy Policy Act going into effect in March of 2017.

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Dark Stores: Prevalence and Management
Published: 2016

PRSM conducted the benchmarking survey supporting this Dark Stores Benchmarking Snapshot to provide data to retail facilities professionals on dark store prevalence, experience and challenges among PRSM Members. This Snapshot highlights the number of current dark stores, dark store concentrations by region and ownership of buildings, top challenges, and preferences for dark store maintenance. PRSM members can contact Industry Programs for more details on the survey results specific to their retail segment.

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Janitorial Scope of Work Generator
Published: 2015

A Custodial Benchmarking Tool for Retailers

In an effort to improve benchmarking of custodial operations and associated costs, the PRSM Benchmarking Committee developed a new tool to help facilities managers generate an accurate scope of work by quantifying cleanliness and removing subjectivity. The tool assists in determining and maintaining brand standards (level of cleanliness desired), and to gauge staffing requirements and costs. With more definition of the variables, you will obtain more actionable data to lower costs and improve operations.

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Retail | Work Verification Survey Results
Published: 2014

Retail facilities professionals oversee stores located in a wide range of geographic regions which can make it difficult to verify services or work invoiced, hence the need for standardized work verification processes. Currently, there is an assortment of tools and technologies available to confirm the services performed. This survey reports on the work verification practices of 121 retail organizations. The survey responses are representative of the PRSM retail members with a 95 percent confidence level and 6.66 percent margin of error.

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Supplier | Work Verification Survey Results
Published: 2014

Technology enhances the speed with which both vendor and retail organizations can verify the services performed. It can also possibly expedite invoicing and promote on‐time payment processes. This survey reports on the current practices and technologies used by 208 vendor organizations. These survey responses are representative of the PRSM members with a 95 percent confidence level and 3.59 percent margin of error.

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Retail FM Industry Overview
Published: 2014

The intent of this study provides data points from operational aspects of retail facilities maintenance, including store demographics, store infrastructure, organizational structure, business practices and finances. Approximately 40 percent of PRSM Association retail members participated in the survey. Results are representative of PRSM Association retail membership at a 95 percent confidence level and a 7.5 percent margin of error.

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Utilities Consumption in Canada
Published: 2014

The intent of this study was to customize a report from Canada's Office of Energy Efficiency to help the retail industry benchmark energy consumption across all 10 provinces. In addition to providing data for total retail store energy consumption, the report also provides the same data for warehouses in Canada.



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Supplier Fleet and Technician Operations and Practices
Published: 2014

The intent of this study was to evaluate the business practices that drive the cost of having maintenance technicians on the road for a facilities maintenance supplier.


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Janitorial Services
Published: 2013

The intent of this study was to convert data into information you can act on, and specifically addresses janitorial maintenance practices and program cost information. This report will empower you to make decisions about your janitorial services.

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SNAPSHOT
Vendor Payments
Published: 2013

After receiving an insightful question from one of your Supplier peers we create a retailer focused survey regarding their vendor payment system. As part of this survey we found approximately half of the retailers - fifty-one percent - use Net-30 as their vendor primary payment terms. This is a great example of how your needs can be met by contacting us to be the objective collection point of being an objective data analyzer. Do you have a need similar to this? Email to programs@prsm.com.

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SNAPSHOT
Retail Facilities HVAC
Published: 2012

The intent of this study is to provide useful information about HVAC maintenance frequency, average service costs for repair and replacement of units and parts, and costs by store type and region. HVAC and energy management costs have such a significant impact on our expenses lines, this is an area where the data can have an immediate impact by helping you identify areas where you may be above or below the norm.

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