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International Retail Exchange

Join us for the first International Retail Exchange in Australia hosted by the Professional Retail Store Maintenance Association (PRSM)

10 May 2017
Time: 9:00 am– 5:00 pm
1 Convention Centre Pl, South Wharf VIC 3006 
Melbourne Convention & Exhibition Centre
Melbourne, Australia


You are exclusively invited to take part in this unique opportunity to network with other retailers to discuss best practices for doing business specifically in Australia. PRSM Association is hosting this event during ISSA® Cleaning & Hygiene Expo 2017, the only dedicated event for the cleaning and hygiene industry in Australia.

PRSM is the only organisation dedicated specifically to multi-site facilities management professionals throughout the United States, Canada and around the globe. PRSM provides a community where retailers and suppliers share ideas, best practices and find solutions-based resources.

Whether you are doing business in Australia today or looking to expand your footprint in the future, this is a must-attend event to learn the intricacies of the Australian market.

Registration for this PRSM event will also include access to the ISSA event Keynote speaker presentation featuring Mike Clark from ThinkRight and the Exhibition. In addition, you will have access to a lunch workshop where you can learn more about a very important Australian initiative, the Cleaning Accountability Framework (CAF), and how its compliance efforts affect business.

Register today to come together with other retail peers and learn from one another during this unique event.


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Wednesday, 10 May 2017 

11:00 am - 11:30 am

Improve Operating Efficiencies and Reducing Costs for FMs in Retail
Shana Santoni, Director Member Relations, PRSM
Meeting Room: Education Theatre

The Professional Retail Store Maintenance (PRSM) Association is the voice of the global multi-site retail facilities community. Find out the hot buttons of retail facility managers from around the world, and the innovations they’re using to successfully achieve corporate goals without compromising facility quality. Plus learn about education and tools available to help you make informed business decisions that improve your bottom line or that of your retail customer. Shana also will share her insights on the latest retail FM case studies.

12:30 pm - 2:15 pm

Facility Management Association (FMA) Panel Discussion – Lunch Session
CAF Consultant Tony Beck
Executive Director Andrew Thakrah

Cleaning Accountability Framework (CAF) – the truth behind the initiative and how it affects your business

The Cleaning Accountability Framework (CAF) is an independent entity comprised of representatives from across the cleaning supply chain that has been tasked with identifying best practice tendering and compliance approaches in the cleaning industry that support quality-focused cleaning services, fair wages and labour standards. The CAF steering committee has identified key issues to be addressed and they understand the ‘race to the bottom’ mentality in the industry has led to:

  • poor quality cleaning outcomes
  • unsustainable business models
  • irresponsible contracting and employment practices
  • unreasonably low contract prices and very low profit margins.
3:00 pm - 4:00 pm

PRSM & ISSA Reception  
Location: Exhibition Floor