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Education

RFMP Study Program

The RFMP Study Program is a comprehensive series of classes composed of the essential concepts required of a professional in retail facilities management. This series of 8 classes is an education program first and preparation for the RFMP designation second. Participants can apply what they learn to their careers immediately after the first class.

These study courses are designed for self-study at your own pace. You can pause the course when necessary and some courses are split into chapters to make your time management easier.

RFMP Study Modules

Module 1: Managing Routine and Emergency Repair/Replacement Processes
Module 1 discusses processes involving routine and emergency repair/replacement requests. It involves collecting information, analyzing and making decisions and then acting to resolve the request.

Learning Objectives:

  • Collect appropriate information necessary for next steps.
  • Analyze the information you’ve received to make the best decision.
  • Best practices to resolve the request. 

Module 2: Managing Preventative Maintenance (PM) Programs
Module 2 discusses managing scheduled, routine maintenance activities on equipment. It involves establishing the activities, managing their completion, dealing with follow-up requests and ensuring work is completed properly.

Learning objectives:

  • Summarize the importance of preventative maintenance programs.
  • Recommend changes or improvements to preventative maintenance programs to create efficiency and cost efficiency and cost effectiveness.
  • Assess vendor performance by comparing and contrasting service tickets generated from the preventative maintenance service.
  • Evaluate and identify the repair recommendations included on a preventative maintenance report as “necessary”, deferrable”, or “unnecessary.”
  • Identify, evaluate, and recommend action for site-specific variables which require modification of the preventative maintenance program. 

Module 3: Managing a Project Roll Out
Module 3 discusses managing a Project Roll Out and the project management techniques you can use to make your Roll Out more successful. It involves using traditional project phases including initiating the project, defining the project, developing a project plan, executing the Project Roll Out and finally, closing out the project.

Learning Objectives:

  • Develop management skills necessary for managing a project.
  • Demonstrate the use of a standard project management process.
  • Initiate, Define, Plan, Execute and Close a project 

Module 4: New Store Turnover
Module 4 discusses opening a new store that has been turned over to you for operation and maintenance. It Involves understanding lease responsibilities, setting up interfaces and communications and procuring services for the store.

Learning Objectives:

  • Understanding lease responsibilities for your department and landlord.
  • Know the players and how to effectively communicate with them.
  • Understand the steps to manage activities needed for start-up. 

Module 5: Closing an Existing Store
Module 5 discusses closing an existing store, whether in a leased location or a corporate owned building. This is the last phase of the lifecycle of a store.

Learning Objectives:

  • Understand lease responsibilities, including the ‘make good’ clause.
  • Know who is involved and how to communicate with them.
  • Understand potential public relations issues and how to deal with them.
  • Manage activities necessary to close the store. 

Module 6: Maintaining Accurate Database Information
Module 6 discusses maintaining and using service and other related data. It involves having a means to capture and use the data, keep it up-to date, create reports, analyze and use it for making repair, maintenance and replacement decision as well as assessing performance.

Learning Objectives:

  • Understand the necessary data and how to keep it accurate.
  • Identify types of reports for analyzing service performance and maintenance requirements.
  • Conduct analysis to identify action items.
  • Implement data analysis reports to maintain and improve performance. 

Module 7: Managing Assets
Module 7 discusses managing building assets. It involves assessing condition, code requirements, health and safety, operational impacts and making repair and replace decisions as well as assessing preventative maintenance needs.

Learning Objectives:

  • Manage assets for your organization.
  • Evaluate asset condition to aid in decision making.
  • Make repair and replacement decisions based on multiple factors. 

Module 8: Executing a Disaster Management Plan
Module 8 discusses developing and implementing a Disaster Management Plan that you can apply to your stores. It involves developing a plan, responding to disasters and subsequently following up afterwards. This is also known as preparedness, response and recovery.

Learning Objectives:

  • Understand the disaster management planning role and who it belongs to.
  • Identify different types of disasters.
  • Define the four stages of disaster management:
  • Mitigation
  • Preparedness
  • Response
  • Recovery 


RFMP Study Course Fees Individual course fees:

  • PRSM member - $35/course
  • Non-PRSM member - $70/course 

All-Access Pass - All 8 modules, 1 convenient price

  • PRSM member - $200
  • Non-PRSM member - $400