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Inside PRSM: June 14, 2017

Member News

PRSM Members Recognized at Environmental Leader Product & Project Awards 2017

In a field where innovation is the norm and change happens rapidly, companies have a difficult time keeping track of the newest and best products, and often never even hear of the original and successful projects being implemented by their peers across a variety of industries. The Environmental Leader Product & Project Awards, recognized and honored companies making the biggest difference in the field of energy, environmental and sustainability management. Below are the PRSM members who were recognized.

Products of the Year:

Projects of the Year:

To see the full list of awards recipients, click here.

VR Could be Great Tool to Train FMs

Walmart is putting the emerging technology of virtual reality into its training academies to help onboard managers and associates and give them some “hands-on” experience in a lab setting. This provides employees opportunities to prepare for retail experiences like Black Friday, or other busy business days. The FM industry is constantly changing, and virtual reality training during onboarding could be the perfect way for new FMs to see the field and what they need to prepare for before jumping into the job. For more on Walmart’s VR training, click here.

Welcome New Members
We are excited to welcome the following new individuals and member companies who recently joined PRSM. 

*Denotes new member companies


Nordstrom Corporate

John Pedrini

Circle K Stores, Inc South Atlantic Business Unit

John Webster

Paul Pickard

Chris Smith



Cornell Storefront Systems, Inc.

Melissa Santora

Acility, LLC

Richard Powell

York National Accounts- A Johnson Controls Company

Daniel Elko


Industry News

The Busiest Shopping Days for Brick-and-Mortar

Leaders across the retail organization need to be hyper-focused on the busiest days. Operational alignment is important throughout the year, but is a necessity during high-traffic dates. The ten busiest days during the 2016 calendar year were, not surprisingly, all centered around Christmas-time; with Black Friday being the busiest day of all. For more, click here.

The Retail Challenge: Reaching Your Connected Customer via the IoT

The Internet of Things (IoT) promises many exciting opportunities for retailers to make their brick and mortar stores exciting places to be. Understanding the streams of data transmitted from beacons, cameras, pressure mats in the floors, augmented reality mirrors can be interpreted immediately and used to enrich the customer experience and hopefully increase sales at the same time. For more, click here.

Back-to-School Shopping to Grow 4.0% in 2017

Last year set a record for back-to-school season sales, but 2017 will be even better. US retail sales during those core months will reach an estimated $857.18 billion, accounting for 17.0% of total retail sales for the year. To continue reading, click here.


Webinar: RFMP Kick-Off Study Program

Wednesday, June 21, 2017
10:30am - 11:30am (Central) 

Are you ready to pursue the Retail Facility Management Professional (RFMP) designation but don't know where to begin? If you are ready to earn your RFMP, then this Kickoff is your first step. Preparing for the RFMP exam can be challenging. The exam covers a broad base of knowledge – there's a lot of information to review, compile, and organize. The Kickoff will help you assess your knowledge of the content, sort out what is and is not covered on the exam, identify content areas where you need to focus, and rediscover the joys of test-taking. (Yes, the joys!)

You will …

  • Receive a solid overview of the eight domains of retail facility management covered in the exam.
  • Review program requirements and benefits of certification.
  • Take a practice exam to evaluate your progress and areas that need more attention.
  • Discuss new RFMP Study Program
  • Leave with a plan for how you will approach your own studying and facilitate the nitty-gritty of learning the content.​

Retailer2Retailer Best Practices Forums – Upcoming Forums in Chicago, San Francisco and New Jersey

PRSM’s R2R Forums are an excellent way to stay connected with other facilities professionals who have similar responsibilities. Join us for this open forum discussion of the latest issues in the retail facilities management industry. It’s a casual and engaging event available to all retailers who are in the area or who wish to travel to this event and participate in the discussion.

Retailer2Retailer Best Practices Forum Hosted by Level Office, Chicago, July 13

Retailer2Retailer Best Practices Forum Hosted by Charlotte Russe, San Francisco, August 03

Retailer2Retailer Best Practices Forum Hosted by Wawa, Inc., Barrington, New Jersey, August 30

Retailer2Retailer Best Practices Forum Hosted by Big Lots Stores, Columbus, Ohio, September 27

Retailer2Retailer Best Practices Forum Hosted by Savers, Inc., Bellevue, Washington, October 26

  • Peer Discussion Topics frequently include:
  • Best Practices in Supplier Management
  • Trades Management – HVAC, Lighting, Electrical, Janitorial, etc.
  • Sustainability/Green Initiatives
  • Cost Reduction Strategies and Business Practices
  • Facilities Maintenance Department Structures & Scope of Responsibilities
  • Technology
  • Plus, many others determined by the group.

Interface Facility Management to Host Grand Opening at New Office

Interface Facility Management S.r.l will host an exclusive event for the opening of its new office “Interface HUB,” Thursday, June 22nd, at 6:30 p.m. The event will be hosted at the company’s new building, located at Via Privato Passo Pardoi 7 in Milan, Italy.


Leadership Matters

The 2017 Best Practice, “Leadership Matters”, by Paul Grunau, Chief Learning Officer, APi National Service Group, highlights the importance of leadership at every level. Leadership should be a part of a company’s purpose and values – and every employee should live by those ideals. Messages regarding the importance of leadership and leadership development should be all-inclusive and broadcast across the organization.

All 41 of this year’s Best Practices are available on  To locate Best Practices click on FM Topics and find best practices, white papers, magazine articles and on-demand webinars on a specific subject area. For example, the above best practice can be found under Business Practices and Strategies.

Sourcing Case Studies for Retail Facilities

Whether you are a retailer or a supplier, a solid understanding of sourcing is essential to your success. In September 2011, PRSM published the white paper “Understanding Retail Facilities Sourcing.” The paper was the first of a three-part series. It presented a strategic and tactical overview of the basic facilities services models (in-sourcing, co-sourcing and out-sourcing) and provided a checklist of things retailers need to be aware of in order to best position themselves for the sourcing challenges ahead.

A second white paper titled “Supplier Insights into Competitive Sourcing” focused on sourcing from a facility services providers’ perspective.

The final paper in the series, “Retail Facilities Sourcing Case Studies,” presents feedback from some of PRSM’s top retailers who have experienced FM sourcing transitions. Many of the moves were successful but some were not. The summaries of these retailers’ perceptions about the transitions and lessons learned from those events are presented.

For any questions or concerns, please email

Get Geared up for Hurricane Season

Hurricane season has officially arrived, and it likely won’t be smooth sailing. Federal agencies predict this season may be worse than usual.

Make sure you’re referencing PRSM’s many resources to keep you prepared for the potential threat of a hurricane. Hurricanes are the most common disaster for retailers. This white paper focuses on preparation for hurricanes, and this best practice from Frost Properties Management Team shows how to remediate any property damage to open as soon as possible after a hurricane event. Also, keep an eye out for the July/August issue of Retail Store Maintenance magazine for more insights into disaster preparations and management!